SOCIALPILOT Work From Home | Online Job Without Investment | Success Associate Jobs .
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Company Name – SOCIALPOIT
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Category – Private Job
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Job Type – Full Time
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Gender Eligibility – Male & Female
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Experience – Work Experience is Required
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Who Can Apply – All India Candidate
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Application Mode – Online
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Salary / Package – 25,000 – 30,000 (Expected)
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Apply Last Date – As Soon As Possible
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Job Location – Remote
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Work Modul – Work From Home
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No. Of Post – Not Mentioned
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Job Role – Customer Success Associate
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Customer Success Associate
Full Time | Remote | Entry Level
SOCIALPILOT is looking for a Customer Success Specialist to join our team. You will build meaningful SaaS products in the MARTECH space that the customers love. you will be part of a highly collaborative group of creative problem solvers with a passion for innovation. in this role, you will collaborate with cross-functional product teams, including UX and UI designers, product managers, engineers, customer success managers, and marketing managers. This role is full-Time, Remote
What you will do
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Help customers understand SOCIALPIOT as a product.
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Understand their workflows. Suggest workarounds where possible.
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Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that’s what it takes.
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Track product usage for our priority customers and intervene as needed.
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Be that person who connects the product, design , engineering and marketing teams with the customer.
What are you like
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2 + years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.
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By far the most important : excellent written communication skills. You should be able to understand, break down, and describe problems and solutions at length without needing to use Chat GPT.
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Open to Working in a hybrid shift with an overlap in hours with US time zones.
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A sense of humor.
About SOCIALPILOT
SOCIALPILOT empowers over 12,000 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.
SOCIALPILOT is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
What we believe in
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Customer Obsession : we put customers first while making decisions and planning future goals
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Ownership : We believe in taking ownership of areas that we’re working on. we own up to our-successes and failures. Moving the needle matters more than just busywork
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Relentless : When it comes to creation & innovation, we stop at nothing . we might fail at the first attempt, but we rise back fast to try again.
Why join SOCIALPILOT ?
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Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
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No micromanagement : Own up your work and be accountable without the need for close supervision.
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Great team : Work with a great team with diverse backgrounds from world-class organizations .
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