PHONEPE is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. on the back of its leadership in digital payments, PHONEPE has expanded into financial services (Insurance , Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as PINCODE for hyperlocal shopping and Indus App Store which is India’s first localized App Store.
About the role :
We are looking for specialists for the In house customer Experience team. As a specialist, you primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience .
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Ideal candidate should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/ respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritise, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 – 2 years of work experience in a customer facing role
